1.  Application for the Return of an Item Buyer may only apply for the refund and/or return of the Item in the following circumstances: • The Item has not been received by Buyer; • The Item was defective and/or damaged on delivery; • Futama has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer; • The Item delivered to Buyer is materially different from the description provided by Futama in the listing of the Item; or Buyer’s application must be submitted via email to onlineshopping@futama.com.my. Please note that, if required by Futama, Buyer must ship the Item to a location designated by Futama within ten (10) calendar days after the return request is raised. The approval of your request for refund and return will be made by Futama in its sole discretion.  Buyer acknowledges and agrees that Futama’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Futama or its affiliates in relation to such decision. In the event where Buyer has commenced legal action against Futama, Buyer may provide the formal notification from the appropriate authority to Futama to request Futama to continue to hold the purchase monies until a formal determination is available. Futama will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.